Your Questions, Answered!

1X is a reliable taxi service that provides safe, efficient, and affordable transportation for individuals and groups. We are dedicated to delivering high-quality service with a focus on customer satisfaction.

You can book a taxi with us through our mobile app, website, or by calling our customer service hotline. Simply enter your pickup location, destination, and select the type of vehicle you need.

We accept multiple payment methods, including credit/debit cards, mobile payments, and cash. You can select your preferred payment option during the booking process.

Yes, we have a user-friendly mobile app available for both iOS and Android devices. You can download it from the App Store or Google Play Store to book a taxi, track your ride, and manage payments.

Absolutely! All of our drivers are fully licensed, insured, and undergo background checks and training to ensure the safety and comfort of our passengers.

We offer a range of vehicles to meet different needs, including standard sedans, SUVs, and vans for larger groups. You can choose the vehicle type when making your booking.

We prioritize passenger safety by implementing strict safety protocols, including thorough driver background checks, vehicle maintenance, and real-time tracking of rides. Additionally, our drivers follow health guidelines to ensure a clean and safe environment.

If you’ve left an item in one of our taxis, please contact our customer service as soon as possible. Provide details about the trip, and we will assist you in recovering your belongings.

Yes, you can cancel your ride through the app or by contacting our customer service. Please note that cancellation policies may apply, and you may incur a fee if you cancel after a certain timeframe.

1X operates 24/7, so you can count on us for transportation at any time, day or night.

Yes! We provide transportation for various events, including weddings, parties, corporate events, and more. Please contact us in advance to make special arrangements.

We value your feedback! If you have a complaint or suggestion, please reach out to our customer service team, and we will address your concerns promptly.

Yes, we are committed to providing accessible transportation options for individuals with disabilities. Please let us know your requirements during the booking process, and we will do our best to accommodate you.

We periodically offer discounts and promotions. Be sure to check our website or subscribe to our newsletter to stay updated on current offers.

You can reach our customer support team via our website, app, or by calling our hotline. We are here to assist you with any inquiries or issues you may have.